Rogers nextbox error codes for free#
Rogers nextbox error codes install#

Put in my cancellation for Internet, Cable TV and Home Phone for 1-week from today, hoping to get winback offer, then the rep offered me 1 additional month for free and cancellation would be effective Aug. If not, ask them to escalate and insist as you need internet to work tomorrow! You have already been down for two days and it is unacceptable as it was an error on their side. Have you spoken to the actual technical support team? Even though every time I call they 'remind' the team of my ticket.Īnyone had experience with this? Work tomorrow and no indication I'll have my internet back. It's been over 48 hrs and still nothing done on the ticket. This team is apparently not client facing so I can't speak to them, and is doing god knows what on this ticket. Anyone I call or speak to on twitter just tells me the ticket is with the Solaris backend team and they have to just wait for it to complete. That was Friday, and since then I've had an open ticket to 're-provision' my modem. I had cancelled and then gotten retention to give me a good deal, but the backend team still went ahead and accidentally cancelled my services. Ya I was taken aback by it since it wasn’t the same script I used to get when I canceled in the past.ĭoes that apply to anything other than internet service?Not sure from reading that if it would apply to tv or phone A service provider must cancel service on the day requested by the customer or by another party acting on behalf of the customer. A customer may cancel their contract at any time by notifying their service provider. They tell you that you have to give 30 days notice which means that you are going to pay for another month (instead of 1 week up to cancellation date that you asked) but they'll give you 1-2 weeks for free so your perception is that you are not loosing any money (since you get something free) and you'll be confused as to when exactly is the date of cancellation.įor anyone interested, the 30 day notice is not allowed by the CRTC (see this). Let's assume that you want to cancel in 1 week. The 'you have to give 30 notice and we'll give you 1-2 weeks free after the cancellation date' is just a new-ish trick used by Rogers to potentially make more money and also to confuse the customer. Some members have reported that they were told the same thing by Rogers agents. They told me that I need to give 30 days notice now but they will give me the days beyond my billing date for free or something (? I’d be billed the $177 I owed sans promotions but then there are days free? Is that a new thing? I used to just say 2 weeks from now). Of course there are more than one way of doing it, once Bell works you can ask Bell to port your phone from Rogers and next day call Rogers and setup cancellation in 48 hours. Next day if you get a better offer from Rogers then cancel Bell otherwise ask Bell to port your number from Rogers (will replace the Bell temporary number). Once it's setup test it for 2-3 days and if it's fine call Rogers and set a cancellation in 48 hours for Internet and TV (do not cancel phone).

Rogers nextbox error codes install#

Setup an install date for Bell (with a new phone number) and see how it works and how long does it take to setup (some location require digging up the driveway, lawn. Go with Bell, overlap the 2 services (5 days) to make sure Bell works as expected before Rogers cancellation date, also Rogers might make you a better offer. So in my case, it would make sense to just go with Bell and then a year after come back to Rogers as new customer? I've been with Roger since the beginning so I don't know how complicated it may be to swap companies and have technicians come in to install stuff. The channels are good enough for what I watch. Good for 1 year, no contract and also a $150 VISA gift card. So right now, I am able to get something like TV package with 500 mbps internet and home phone for $80 +tax.